The Difference
The Difference
At Outcomes Lab, we know that behind every referral is a person facing unique challenges.
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Cognitive and learning difficulties
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Self-regulation and challenging behaviours
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Psychosocial difficulties
Our Process
Step 1: Connect with Us
Every journey is unique. The first step is reaching out—whether by phone at 0435 205 627, email, or through our online enquiry form. If you're exploring our services, use the enquiry form to ask questions and learn more. If you've already spoken with us and are ready to move forward, you can complete our online referral form at your convenience.
We understand that seeking support is a deeply personal journey. Our team is here to listen without judgment, provide clarity, and help you feel confident about the next steps.
Step 2: Free Consultation
During your free consultation, we take the time to understand the challenges you or the person you support are facing. This conversation is not just about introductions—it’s an opportunity for us to determine if our services are the right fit. We are committed to providing meaningful support and only take on referrals where we believe we can make a real difference. If we proceed, we ensure our approach aligns with your needs, support network, and goals.
This consultation also allows you to share your goals and gain a clear understanding of how our services can help create practical, positive changes in daily life.
Step 3: Comprehensive Assessment
Once we determine that we’re the right fit, we conduct a thorough assessment to better understand your strengths, challenges, and support needs. We gather information through conversations, standardised assessments, and observations to ensure we create a personalised, evidence-based plan.
Our assessments provide a clear picture of areas where support is needed and guide practical recommendations that align with your goals.
Step 4: Personalised Intervention
Based on your assessment results, we work with you (and your support network) to develop a personalised support plan. Our approach focuses on equipping you with practical strategies to build independence, improve emotional well-being, and enhance daily functioning. Whether it involves therapy, cognitive strategies, or behaviour support, we ensure that interventions are meaningful, measurable, and aligned with your goals. We focus on outcomes that matter—such as improved communication, greater emotional regulation, and increased participation in everyday life.
Step 5: Ongoing Support and Review
Support doesn’t stop once a plan is in place. We provide ongoing intervention, direct therapy, and skill development to ensure strategies remain effective and evolve with your needs. Regular check-ins help track progress, refine approaches, and adjust goals where necessary. By staying actively involved, we ensure that your support plan remains practical, achievable, and aligned with your long-term well-being and independence.
