Who can access NDIS positive behaviour support?

Anyone with behaviour support funding in their NDIS plan, usually under Capacity Building, Improved Relationships. We work with agency-managed, plan-managed and self-managed participants, and we take self-referrals alongside referrals from support coordinators, families and schools. No GP referral needed.

How is PBS different from Psychology?

Both are Capacity Building supports, and they work on different parts of life. PBS starts with quality of life. We look at the environment and the systems around the person to remove barriers, and reduced behaviour tends to follow a better life rather than being the goal on its own. Psychology works on the internal side: anxiety, depression, trauma, emotional regulation.

Do you work with high-complexity needs and restrictive practices?

Yes. We're confident with complexity. Our Clinical Neuropsychologist Director leads intake so we know we have the clinical depth to manage risk safely. Complex presentations get a team built around them rather than one practitioner carrying it alone.

Do you provide intervention or just reports?

Both, and the intervention is the point. We do the assessment and write the plan, then we train the support network so the strategies get used. A plan nobody has been coached through won't change anything.

Do you take every referral?

Not every one. We check clinical fit and our real capacity first, and if we don't think we can deliver something meaningful we'll say so upfront. We value your time and your funding too much to take a referral we can't support effectively

Who can access NDIS positive behaviour support?

Anyone with behaviour support funding in their NDIS plan, usually under Capacity Building, Improved Relationships. We work with agency-managed, plan-managed and self-managed participants, and we take self-referrals alongside referrals from support coordinators, families and schools. No GP referral needed.

How is PBS different from Psychology?

Both are Capacity Building supports, and they work on different parts of life. PBS starts with quality of life. We look at the environment and the systems around the person to remove barriers, and reduced behaviour tends to follow a better life rather than being the goal on its own. Psychology works on the internal side: anxiety, depression, trauma, emotional regulation.

Do you work with high-complexity needs and restrictive practices?

Yes. We're confident with complexity. Our Clinical Neuropsychologist Director leads intake so we know we have the clinical depth to manage risk safely. Complex presentations get a team built around them rather than one practitioner carrying it alone.

Do you provide intervention or just reports?

Both, and the intervention is the point. We do the assessment and write the plan, then we train the support network so the strategies get used. A plan nobody has been coached through won't change anything.

Do you take every referral?

Not every one. We check clinical fit and our real capacity first, and if we don't think we can deliver something meaningful we'll say so upfront. We value your time and your funding too much to take a referral we can't support effectively.

NDIS Positive Behaviour Support that starts with the person, not the paperwork

Outcomes Lab provides NDIS positive behaviour support for participants with complex needs across Melbourne and Port Lincoln, South Australia. The practice is founded and led by a Clinical Neuropsychologist, with complex presentations reviewed by the whole clinical team.

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Ask us if we're a fit

You'll hear from us within one business day

A participant talking with a positive behaviour support practitioner during a relaxed session

What is positive behaviour support?

Quality of life first, behaviour second

Positive Behaviour Support is an NDIS-funded approach that reduces behaviours of concern by understanding what they communicate, then changing the environment and building skills so the behaviours are no longer needed. It sits in the NDIS Capacity Building budget under Improved Relationships, and focuses on quality of life rather than behaviour reduction on its own.

The NDIS system is full of generic plans. You might have seen them: jargon-heavy documents nobody opens again after the review. A plan is worth nothing if it can't survive an ordinary day. So when behaviours of concern show up, we work out what the behaviour is doing for the person, then solve the unmet need driving it.

A behaviour support practitioner offering compassionate support to a young woman during a session

A male NDIS participant discussing positive behaviour support goals with a practitioner during an initial consultation

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What does positive behaviour support actually change?

Quality of Life

More choice, more control, more connection with people.

The Setting

Sometimes you don't need to change the person. You need to change the setting.

Skills

We teach communication and coping skills so the behaviours of concern are no longer needed.

Safety

We reduce restrictive practices safely and ethically.

What happens when you refer to us?

Functional Behaviour Assessment (FBA)

We don't guess. We observe, collect data, and analyse the "why" behind the behaviour. The environment, the triggers, the unmet needs driving the actions. This is the part of the work our name comes from.

Implementation & Training

Hands-on coaching for you and the support network. We check the strategies make sense to the people using them. If something isn't working, we change it. Watching a support worker try something new and see it work is the best part of this job.

Behaviour Support Plans

We write NDIS-compliant plans, but we write them for people, not just auditors. Practical guides, with strategies support workers and families can use on an ordinary day.

Restrictive Practice Review

If restraints are in use we make sure they're authorised and reported correctly. Then we plan their exit, fading them out as the person builds the skills to stay safe without them.

Why we get sent the complex referrals

Complex behaviour often comes from complex neurology. Because we're led by a Clinical Neuropsychologist, a complex presentation gets reviewed with a multidisciplinary lens to check the approach fits the person's cognitive profile. Acquired brain injury, dual diagnosis, autism with high support needs.

We just don't fill calendar gaps. Our Director-Led intake process matches the person to a practitioner with the right skills for what's actually in front of them. Where a clinician hasn't worked with this exact presentation before, they're supervised by someone who has. When the risk is high, the match matters more than the start date.

A behaviour support practitioner during a relaxed home visit, discussing daily living strategies with a participant

An adult woman in a one-on-one neuroaffirming behaviour support session

Where do you provide behaviour support?

Across Melbourne and in Port Lincoln, South Australia. We're a mobile service, so sessions happen at home, at school, at the day program or wherever the support is needed. We currently support Dandenong, Noble Park, Berwick, Frankston, Springvale, Glen Waverley, Ringwood, Clayton, Cranbourne, Pakenham, Richmond, Brunswick, Box Hill and nearby areas. Telehealth is available nationally.

Read more about our positive behaviour support in Melbourne.

Questions we're often asked

Not sure if we're the right fit?

Send us the details and our clinical team will tell you either way, usually within one business day.

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